FAQ

FAQ

Frequently Asked Questions

Find answers to the most commonly asked questions to help you easily find solutions to various issues. If your question is still unresolved, you can click the button below to contact us!

What type of company is Allwin Factory Co., Ltd.?

Allwin Factory Co., Ltd. is a high-tech enterprise specializing in the design and manufacturing of high-quality keycaps and peripheral products. We are dedicated to providing customized, high-performance keyboards, mice, headphones, and other computer peripherals to global customers.

How long has the company been established?

Allwin Factory Co., Ltd. was founded in 2009, and we have over a decade of experience in the industry.

What are your main products?

Our main products include keyboards, keycaps, magnetic liquid speakers, mice, mouse pads, headphones, and other computer peripheral products.

Who are your primary customers?

Our primary customers include global electronics companies and brands like Samsung, LG, Sony, as well as small businesses and DIY customers.

Do you offer customization services?

Yes, we offer comprehensive customization services, including keycap, keyboard designs, and other peripheral product customization to meet our customers’ personalized needs.

What are the key features of your products?

Our products are known for high quality, affordability, and fast response. Each product undergoes rigorous quality control to ensure the best user experience.

Do you accept bulk orders?

Yes, we accept bulk orders. The minimum order quantity (MOQ) is 500 sets or 1000 sets, and we can also customize according to customer needs.

Where can I purchase your products?

You can purchase our products directly through our website. We offer multiple payment options, including Alipay, PayPal, and wire transfer.

How can I contact customer service?

You can contact us through our online chat tools (WhatsApp, Telegram, Line) or reach out to us via email or social media.

What is your warranty policy?

We offer a 1-year warranty on our products. If a product has a quality issue during the warranty period, we will repair or replace it free of charge.

What is your return and exchange policy?

We offer a flexible return and exchange policy. If you’re not satisfied with your purchase, you can return or exchange it within the specified time, ensuring a positive shopping experience.

Do you offer international shipping?

Yes, we offer international shipping to the USA and other designated countries/regions.

Do you have stock available?

We usually have stock on hand, but for products requiring customization, delivery times will vary based on order quantity and customization requirements.

Do you offer OEM or ODM services?

Yes, we offer both OEM and ODM services. Customers are welcome to customize unique designs and functions according to their needs.

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FAQ

Frequently Asked Questions

Fast and Reliable Shipping

Easy & Fast Returns

24/7 Customer Support

100% Secure Payments

Product Categories

Company Information

Contact Info